Shipping

Availability and delivery times

In stock: Items with this delivery status are in stock and will be packed and placed on the same day for an order during our business hours.

Available for subsequent delivery (order now, ready for dispatch in 1-2 days):

Items with this status have been ordered by us and are on their way to our warehouse. The goods will be handed over to the commissioned delivery service within one to two working days after your order.

Not in stock: For items with this status, the delivery date is unknown on the part of our supplier or manufacturer, an order by you is currently not possible - but these are often then available on a waiting list.

You can see whether an item is available via the waiting list in the product detail. If the respective article is available again within the next 15 days, you will be automatically informed by email.

The term “shipping costs” includes the costs for postage, packaging and logistics. The shipping costs include VAT and depend on the type and nature of the product.

An overview of the possible shipping costs can be found here. The exact amount is displayed in the shopping cart or checkout area.

Flat shipping costs € 4,95
Free shipping from 49, - € order value

>> We are happy to deliver to you outside of Germany. To do this, simply specify the desired delivery country when ordering at www.brainbowtoys.de/en.

Belgium, Denmark, Luxembourg, Netherlands, Czech Republic, Austria:

  • € 15,99 - additional delivery time 3 days
  • Free shipping from 250, - € order value

France, Italy, Monaco, Poland, Sweden, Great Britain:

  • € 20,99 - additional delivery time 3 days
  • Free shipping from 250, - € order value

Finland, Ireland, Norway, Hungary, Bulgaria, Estonia, Greece, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Spain:

  • € 24,99 - additional delivery time 3 days
  • Free shipping from 250, - € order value

Switzerland:

  • 35,98 € including customs clearance costs - additional delivery time 3 days
  • Free shipping from 250, - € order value

USA - shipping with DHL:

  • € 36,99 - additional delivery time 5 days
  • Free shipping from 500, - € order value

Australia - Shipping with DHL:

  • € 45,99 - additional delivery time 5 days
  • Free shipping from 500, - € order value

Please note that shipments to countries outside the EU may incur additional customs fees and taxes. Please check with your local customs office.

Brainbowtoys informs you about the progress and the current status of your order. You will receive three emails from us:

  1. A message when we receive your order
  2. An info email about the order status as soon as your order is read and processed
  3. A message as soon as your order has been handed over to the delivery service

Registered customers can view the order process in the online customer account under "My orders".

Shipment tracking:

If you receive the goods delivered via DHL, you can track your shipment online. You can see your package number in the e-mail we use to inform you about the shipping of the goods.

The following link takes you to the DHL tracking page. Simply enter the number and you can track your shipment:

To the DHL website

Payment Methods

Prepayment is a direct and secure form of payment in which you transfer payment to us.

After placing your order, your goods are reserved for you for 7 calendar days. During this time, you transfer the amount due to our account. We will send you our account details as well as the intended purpose by email.

As soon as payment is received, we will send your order to you.

If you have a PayPal account, you can complete and pay for your order in 2 clicks. After checking out, you will be redirected to a secure payment form on the PayPal website.

Paypal will pay the invoice immediately and will debit the bank account specified with PayPal with the amount. This usually takes 1-2 working days.

You can also create a PayPal account during the payment process if you don't have one. You can find more information about PayPal and how to create an account here.

You can also use PayPal for your payment without a user account. This has the advantage that the following payment methods are available:

Purchase on invoice

With this payment method PayPal will transfer the invoice amount to us immediately. You then have 14 days to pay the invoice with PayPal.

Important: The money must be transferred to PayPal, not to Brainbow Toys.

Debit (Klarna)

With this payment method PayPal will transfer the invoice amount to us immediately. After completing the order, you will be redirected to a PayPal form. You then only have to enter your bank details into PayPal and the amount will be debited from your account.

Credit card

With this payment method PayPal will transfer the invoice amount to us immediately. After completing the order, you will be redirected to a PayPal form. There you can then process the payment by credit card.

If you have a Klarna account, the following payment methods are available:

You can also create a Klarna account during the ordering process if you don't already have one. You can find more information about Klarna and account creation here.

Purchase on invoice

With this payment method, Klarna will transfer the invoice amount to us immediately. You then have 14 days to transfer the invoice to Klarna.

For a fee, the payment period can be postponed for several weeks. The available options will be shown to you at checkout at checkout.

Purchase on installments

With this payment method, Klarna will transfer the invoice amount to us immediately. You can then pay the amount in installments to Klarna.

At checkout you can choose whether you want to pay the amount in 12 or 6 monthly installments. Flexible rates are also possible.

Please note: Klarna charges a debit interest of approx. 10% on installment purchases. Payment in installments therefore makes the product more expensive for you. The total loan amount will be displayed in the checkout at the checkout.

You can find more information about payment by installments at Klarna here.

Credit card

With this payment method, Klarna will transfer the invoice amount to us immediately.

Klarna will then debit the Visa or Mastercard you entered with the amount.

Sofortüberweisung

With this payment method, Klarna will transfer the invoice amount to us immediately.

You then transfer the invoice amount by Sofortüberweisung to the account of Klarna.

What is a pre-order?
Pre-ordering allows you to purchase a product before it is available. By pre-ordering a product, you reserve a product so that you are among the first to receive this product as soon as it is available after the start of sales. The date of the start of sale is displayed under the "Order" button and represents the approximate date on which you will receive the pre-ordered product.

Why pre-order a product?
Pre-ordering is a hassle-free solution for reserving a product. This is how you ensure that you are among the first to receive a product that is in high demand. But that's not all. A pre-order also means that you don't have to wait in line at the next store at the start of the sale or wait even longer because the desired product is no longer in stock. With a pre-order, the desired product is conveniently sent to your home as soon as it is available and you are guaranteed to receive it at the launch date or shortly thereafter.

When will my order be delivered?
Your order will normally be dispatched shortly before the start of sales / market launch. This means that you will receive the product at the current start of sales or shortly afterwards.

Can I combine a pre-order with regular orders?
Of course that is possible. However, if you want to receive the products from a regular order quickly, we strongly recommend that you complete your pre-order as a separate process. If you complete regular orders together with pre-orders in one operation, this can lead to a delay in the delivery of the entire order.

Can all products be pre-ordered?
No, only selected products can be pre-ordered. A corresponding symbol on the product page shows which products are available for pre-order. After the launch date for a product has expired, it is no longer possible to pre-order that product.

How can I be sure that you have received my pre-order?
As soon as you have completed your order, you will receive an email confirming that it has been received. The confirmation email will state which products you have ordered and when they will be shipped. If you have placed an order but have not received an email confirmation within 24 hours, please contact our customer service.